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Certification Exam

Certified Pega Decisioning Consultant

60 Questions

1 hr 30 mins

Passing Score: 70%
Beginner Customer Decision Hub Pega Customer Decision Hub Pega Customer Decision Hub '23 English

The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, 1:1 Operations Manager, Decision Strategies, and Predictive Analytics.  

Exam Code: PEGACPDC23V1

Language: English

Retirement Date: N/A

 

Prerequisites

Decisioning Consultant

Exam topics (% of exam)

Next-Best-Action concepts (10%)
One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Optimize the next-best-action strategy
Actions and treatments (12%)
Define and manage customer actions
Present a single offer on the web
Define an action for outbound
Engagement policies (12%)
Define customer engagement policies
Create an engagement strategy
Customer journeys
Contact policy and volume constraints (13%)
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
AI and Arbitration (8%)
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels (10%)
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
Decision strategies (25%)
Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments
Business agility in 1:1 customer engagement (10%)
Agility in a customer engagement project
Change management process
Building your business operations team
Life cycle of a change request
Change request types
Launching a new offer on web
Updating existing actions
Implementing business changes using Revision Manager

Before you begin…

The Certified Pega Decisioning Consultant exam is proctored by Pearson VUE.
Users must create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site.
There are two exam delivery options:

  • Take an exam at a test center, or
  • Take an exam via Online Proctored delivery
    (e.g., in a quiet, uninterrupted room in your home or office, proctored via webcam).

Create Pearson VUE Account Register for Exam

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